Refund & Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags attached, and in its original packaging. You’ll also need your receipt or proof of purchase.

To request a return, use the self-serve return option available through your order. You may also contact us at info@visualtestaments.com if you need assistance.

Please do not send an item back without first receiving approval for your return. Returns sent without an approved return request may not be accepted.

Once your return is approved, we’ll provide instructions on where and how to send your item.

Return Shipping

For standard returns, customers are responsible for return shipping costs.

If your item is defective, damaged during delivery, or you received the wrong item, please contact us before returning it. We will work with you to resolve the issue and provide return shipping instructions as appropriate.

Damages and Issues

Please inspect your order when you receive it and contact us as soon as possible if the item is defective, damaged, or incorrect so that we can evaluate the issue and make it right.

Please include your order number and, when applicable, photos of the damaged or incorrect item.

Non-Returnable Items

Certain items are not eligible for return, including:

• Personalized or specially customized products

• Gift cards

If you are unsure whether your item is eligible for return, please contact us at info@visualtestaments.com. 

Exchanges

We do not offer direct exchanges.

The fastest way to get the item you want is to request a return for the original item. Once the return is approved and processed, you can place a new order for the replacement item.

Refunds

Once we receive your returned item, we will inspect it to confirm that it meets our return requirements.

If your return is approved, your refund will be issued to your original payment method.

Please allow your bank or credit card company additional processing time for the refund to appear on your account.

We reserve the right to decline a return or adjust a refund when an item does not meet the eligibility requirements outlined in this policy.

If you have any questions about returns or refunds, please contact us at info@visualtestaments.com.